FREQUENTLY ASKED QUESTIONS
HOW LONG DO PROJECTS NORMALLY LAST?
This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of our control. Everyone involved: designer, client, vendors, and contractors are expected to not cause unreasonable delays in the project.
CAN I SHOP ON MY OWN?
We kindly ask that you do not purchase items for the space that we are designing without approval. You have hired us to design and complete a vision for your space and we’d like to handle the Design Development and ensure that all of the selections are aligned with the full design, scale, and budget. You will receive detailed specifications for any items that are to be purchased directly.
WHAT ADDITIONAL COSTS CAN I EXPECT?
We do our best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
DO YOU WORK WITH CONTRACTORS?
We regularly work with other design professionals to create our custom spaces. We do prefer to use professionals that we have worked with on previous projects, but we will work with the contractor(s) that are hired by the client. TRID does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.
HOW DO YOU CHARGE?
We offer two fee structures for consideration: Hourly and a by per Square ft. fee.
HOW DO I PLACE AN ORDER?
Once you approve a proposed item full payment is required to place an order. *Timely approval is crucial for maintaining accurate pricing and ensuring the availability of some design elements. If the design is not approved promptly there may be additional costs associated with replacing items that are no longer available.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?
Most often orders cannot be canceled or refunded. If a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are nonrefundable.
WHEN ARE PAYMENTS DUE?
Proposals are due with payment within 7 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will be charged a 10% late fee and all work will cease until invoices are paid.
WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE ROOMS?
Increasing the scope is not a problem for hourly or per square foot fee structures.
WHAT IF I HAVE CONCERNS ABOUT AN ITEM?
Please bring these to our attention immediately and we will discuss your concerns and if necessary, find a more desirable solution.
WHAT ABOUT BUDGET?
It’s a very good idea to determine your investment beforehand, even if it is an approximation. Having a realistic budget is the most crucial step to your project succeeding. If you’re not certain what a realistic budge might be for your space, no worries. During our concept development phase we will provide a preliminary budget of the furnishings investment recommended for your schematic design.
HOW ARE ITEMS DELIVERED?
Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Tiffany René Interior Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our preference to not deliver items to client’s homes directly or on multiple trips. Clients are responsible for all shipping, storage, & delivery fees.